We want every customer to be happy with their purchases from Omotrading.com. Please contact us if you are not 100% satisfied. You may return items for a store credit or refund, minus restocking fee, within 30 days of receiving your order. Unfortunately, we do not offer exchanges or returns for ceramic or glass products broken upon use. Please follow these instructions:
Product Exchange & Refund Procedure
1. Email us at firstname.lastname@example.org requesting return approval. Please include your name, order number, item(s) you wish to return, and the reason for return. Specify how you'd like to proceed: 1) full merchandise credit to omotrading.com, shipping fees excluded, 2) refund back to your original payment method minus a 20% restocking fee, shipping fees excluded, or 3) product exchange. You will receive a response from us within two business days.